Support
Frequently Asked Questions
Got questions? We've got answers. If you don't see what you need, just ask our chatbot or email us.
Website Hosting & Design
Do I need a website if I already have a Facebook page? ▼
Yes — and here's why. Facebook only shows your posts to about 5% of your followers. When someone searches Google for your type of business, they find websites — not Facebook pages. A website is YOUR space that you control.
Read more →
How much does a website cost? ▼
Professional website hosting starts at just $25/month — that's less than one lunch per week. Managed websites (we handle everything) are $50/month. There's a one-time $500 setup fee for new websites.
Do I need to know anything about technology? ▼
Nope! That's what we're here for. You tell us what you want (by email, text, or phone), and we make it happen. Want to update your hours? Send us an email. Need a new photo on your site? Send it over.
What's the difference between hosting and a managed website? ▼
Hosting ($25/mo) means we keep your website running — fast, secure, and backed up daily. You handle content changes. Managed ($50/mo) includes everything in hosting PLUS we handle all updates, content changes, security patches, and plugin updates.
Can I see my website before I commit? ▼
Absolutely! We can build a free demo of what your website would look like before you spend a dime. No obligation.
What if I already have a website somewhere else? ▼
We can transfer your existing website to our hosting. We handle the entire migration — domain transfer, content, email, everything. Most transitions are seamless with zero downtime.
Email Hosting
Why do I need a business email? Can't I just use Gmail? ▼
You can use Gmail, but would you trust a contractor who emails you from plumber69@gmail.com? A professional email like john@yourbusiness.com builds instant credibility. It's only $5/month per inbox.
Can I check my business email on my phone? ▼
Yes! Your business email works on your phone, computer, tablet — anywhere. You can also check it through our webmail at any time.
Business Phone
Do I need special equipment for the business phone? ▼
Nope! You can use it right from your cell phone with a free app, or we can set up a traditional desk phone. Callers hear a professional greeting, can leave voicemail (sent to your email!), and calls can be forwarded however you like.
What's a DID? ▼
DID stands for "Direct Inward Dialing" — it's just a fancy term for a phone number. Each DID is $2/month. Most small businesses need 1-2 numbers.
IT Support & Security
What does desktop support include? ▼
For $25/month per computer, we handle:
- Remote troubleshooting
- Software updates and security patches
- Virus and malware removal
- Performance optimization
- Help with printers, email setup, and general tech questions
Why do I need PC backups? ▼
Because bad things happen — hard drives fail, laptops get stolen, ransomware encrypts your files. For $10/month, we automatically back up your important files to the cloud.
What's website monitoring? ▼
We check your website every single minute, 24/7. If it goes down, we get an alert immediately. Plans start at $8/month.
Billing & General
Are there contracts or long-term commitments? ▼
No long-term contracts. Services are billed monthly and you can cancel anytime.
How do I pay? ▼
We send monthly invoices and you can pay online through our
customer portal.
Are you a local company? ▼
Yes! We're based right here in Cushing, Oklahoma. When you email or call us, you're talking to real people who live in your community.
What if I'm not sure what I need? ▼
No problem! Just tell us about your business and what you're trying to accomplish. Try our chatbot (bottom right corner) for a quick interactive quote, or email us at
customerservice@hawthornconsulting.net.
Still have questions?
We're happy to help — no question is too small.
Email Us